Peter Fenn once wrote: “A basic tenet of a healthy democracy is open dialogue and transparency.”
In this day and age, where it is reported that the Congressional approval rating is nearing 10%, many people do not consider government entities to be a respectable and genuine entity. However, design has been proved to strengthen the democratic principles in building trust in communication. Trust emerges from understanding; design is a critical intermediary in making the complex clear and enhancing understanding. Imagine if some of our elected officials and government entities focused and hired dedicated design professionals and experts. Not the bland and boring firms that we have come to expect from the government industry of creatives, but firms that are out to innovate and originate. The country’s conversation may be radically different than it is right now.
In most of the interactions between government and its citizens, there is an obvious exchange of information. Communication in government design can simplify and clarify this process, giving citizens and the governed a sense of honesty and comfort. Designers can design service experiences that are more effective, more comprehensible and more efficient. Kraupp Inc. is deeply involved in initiatives to encourage government use of designers to improve democracy and demonstrate the power of design.